JT
Privacy Policy
The JERK Tracker X — Restaurant Order Tracking
Last Updated: May 11, 2026 · Effective Date: May 11, 2026
Your Privacy Matters: The JERK Tracker X ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using The JERK Tracker X:
- Account Information: Name, email address, phone number, password (encrypted)
- Restaurant Information: Restaurant name, address, business details
- Order Information: Order numbers, customer names, order details, timestamps
- Driver Information: Driver name, company affiliation (when checking in orders)
- Profile Data: User preferences, role assignments, notification settings
1.2 Automatically Collected Information
When you use our app, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features accessed, time spent, interaction patterns
- Location Data: GPS location (only when using geolocation features with your permission)
- Log Data: IP address, browser type, access times, error logs
- QR Code Scans: Timestamp and order ID when scanning QR codes
1.3 Permissions We Request
Our Android app may request the following permissions:
- Camera: To scan QR codes for order tracking
- Location: To provide location-based features (optional)
- Notifications: To send order status updates
- Storage: To cache data for offline functionality
- Network Access: To sync data with our servers
2. How We Use Your Information
2.1 Service Delivery
- Create and manage your account
- Process and track restaurant orders
- Generate QR codes for order pickup
- Enable driver check-in functionality
- Provide real-time order status updates
2.2 Communication
- Send order notifications and status updates
- Respond to customer support inquiries
- Send important service announcements
2.3 Improvement & Analytics
- Analyze usage patterns to improve our services
- Develop new features based on user behavior
- Monitor and fix technical issues
2.4 Security & Compliance
- Prevent fraud and unauthorized access
- Ensure compliance with legal obligations
- Protect user safety and security
3. Data Storage & Security
3.1 Cloud Storage
Your data is securely stored using Amazon Web Services (AWS):
- AWS DynamoDB: Order and user data storage
- AWS Region: US East (N. Virginia) — us-east-1
- Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
- Backup: Regular automated backups for data recovery
3.2 Security Measures
- Authentication: AWS Cognito handles all credentials; passwords never stored in plain text
- Session Management: Secure JWT-based tokens via AWS Cognito
- Data Encryption: TLS/SSL for all data transmission
- Access Controls: Role-based permissions (Admin, Manager, Driver, Customer)
4. Data Sharing & Disclosure
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in these circumstances:
- Within Your Restaurant: Order data shared with authorized users (admins, managers, drivers)
- Service Providers: AWS for hosting, email services for notifications (under strict data processing agreements)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale (users will be notified)
- With Your Consent: Any other sharing will require your explicit permission
5. Your Privacy Rights
- Request a copy or export of your personal data
- Update or correct inaccurate information via Settings
- Delete your account and associated data (Settings → Security → Delete Account)
- Manage notification preferences and location tracking
- California residents have additional rights under CCPA
- EEA residents have additional rights under GDPR including data portability and the right to object
6. Data Retention
- Active Accounts: Data retained while your account is active
- Order History: Retained for 2 years for business and tax purposes
- Deleted Accounts: Data permanently deleted within 30 days of account deletion request
- Backup Data: Removed from backups within 90 days
7. Children's Privacy
The JERK Tracker X is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us immediately and we will delete such information.
8. Cookies & Tracking Technologies
Our web application uses session cookies to maintain your login session, preference cookies to remember your settings, and local storage for offline functionality and caching. Our mobile app uses local storage and session tokens for secure authentication.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last Updated" date and notify you via email or in-app notification for significant changes. Your continued use constitutes acceptance of the updated policy.